Frequently asked questions

Mainly ServiceNow, which is roughly three-fifths of our delivery work. AI is about three-tenths, and Salesforce about one-tenth.

Service management implementations and improvements, CMDB and configuration data, service portals and catalogs, workflows, integrations, testing, upgrades and managed support.

Yes. We help choose use cases, check data readiness, build with human review and evaluate results against real examples. We are careful about what AI is asked to decide and who stays accountable.

We take on a limited number, typically CRM workflow design, integration and data migration, and we say early whether a project fits.

Weekly, in plain language: what was done, what is planned, what is at risk and what we need from you. Bad news goes in the first paragraph.

We say what the change does to time and effort before it is approved, and we record the decision.

Yes. Managed support gives you a named contact, a clear intake route and regular reviews. We can also support AI features and Salesforce environments we have built.

We prepare documentation during the build, run walk-throughs, shadow your team and stay reachable for an agreed period afterwards.

Yes. We begin with a review, document what exists and agree the first fixes with you.

Use the contact form on our Contact page.